Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for those needing their gear sooner.
What is your return policy for unused luggage?
We offer a 100-day trial period. If you are not satisfied with your purchase, you can return your unused product in its original packaging for a full refund.
How do I register my warranty?
You can register your product on our website under the 'Warranty' section by providing your purchase details and the unique product serial number found inside your luggage.
Are your carry-on bags compliant with international airline regulations?
Most of our carry-on models are designed to meet major airline size requirements; however, we recommend checking the specific dimensions listed on the product page against your airline's current guidelines.
What materials are used to ensure the durability of the bags?
Our luggage is crafted from high-density ballistic nylon and polycarbonate shells, featuring reinforced corners and heavy-duty zippers to withstand the rigors of frequent travel.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other international destinations, please visit our global distributor page.